March 7, 2018
Check it out:
And please read more about my work with disruptive physicians, healthcare workers and other professionals.
March 13, 2015
As a psychologist, this is no surprise to me, but medical schools and physicians’ residency training programs are concluding that empathy (understanding the patient’s perspective and effectively communicating that understanding to him or her), in fact, matters quite a bit.
Programs Aimed At Equipping Doctors With Empathy See Yielding Results.
In a nearly 1,650-word piece, Kaiser Health News (3/13) reports efforts to teach doctors about empathy is yielding results, citing the example of a Jeremy Force, a first-year oncology fellow at Duke University Medical Center. Force put into practice what he learned in “‘Oncotalk,’ a course required of Duke’s oncology fellows,” consequently earning praise from a patient suffering from breast cancer. The article notes “clinical empathy was once dismissively known as ‘good bedside manner’ and traditionally regarded as far less important than technical acumen.” However, “a spate of studies in the past decade” has come to the conclusion that “it is no mere frill,” and empathy “is considered essential to establishing trust, the foundation of a good doctor-patient relationship.”
January 2, 2014
I often hear from my patients how busy they, their careers and their lives are. Occasionally, their impatient, abrupt or frankly disruptive behaviors at home or at work are blamed upon simply not having the time to slow down to deal with others more gently or explain things more patiently. In their haste they find themselves bogged down by having to deal with others’ hurt feelings, confusion or seeming incompetence; this, of course, only makes matters worse as they then have to apologize, remediate the situation or reexplain things, all in the context of the limited resource of time.
On the way into work this morning, I heard a great piece on NPR about “scarcity.” The piece compared how poor people often mismanage money (e.g., buying lottery tickets, renting large tv’s, etc) to how busy people often mismanage time. Both groups of people have trouble managing their limited resource. I found this fascinating and directly relevant to many of my patients. I do a lot of psychotherapy and remedial coaching with physicians, other healthcare professionals and executives, and I find that nearly all of them are truly quite busy and they work very demanding schedules. But it never ceases to amaze me how so many of these brilliant people struggle to appreciate the need to devote time to their interactions with other people. I’m not a huge fan of Steve Covey’s “7 Habits” but I love the one where he says, “with people, fast is slow and slow is fast.” You can’t rush relationships. You can’t speed up communications beyond a certain threshold. Instead we need to devote sufficient time to our interpersonal relationships, to nurturing them and communicating effectively within them.
September 24, 2013
My friend and colleague, Mike Plaut, has another paper out (actually it’s still in press) in the Journal of Health Care Law and Policy. Mike’s writing is great – almost conversational – so I always enjoy reading his stuff. In this paper he describes the work he’s been doing for years at the University of Maryland’s Medical School with health care professionals who act out sexually with patients. Similar to the work I do with disruptive professionals, Mike works individually with physicians and other providers rather than working with groups, and he tailors his interventions to the individual. Now, in contrast to most of my work, Mike holds tighter to the role of the academic advisor than therapist or even coach, as he guides the professional through the relevant literature and has them write a paper about the reason for their referral to him. I typically blur the boundary between coach and therapist as I believe there are more similarities between remedial coaching and psychotherapy than differences, and I have found this to be an invaluable approach to my work with physicians, psychologists, nurses, other healthcare providers and other professionals who have gotten themselves into hot water at work, usually because of interpersonal problems.
September 19, 2013
I just found an interesting article that is still in-press about fitness for duty evaluations for physicians. A significant part of my practice is devoted to assessing and addressing issues related to physician (and other professional) impairment and disruptive behavior. Much of the consulting I do is with licensing boards, professional associations, hospitals and practices, so this article was of great relevance to my practice. One of the findings that I was particularly pleased to read was that the authors noted that of the physicians they evaluated, most of the time those referred for “disruptive” behavior were assessed as being fit for duty. This is consistent with the majority of my findings; however, this should not be misinterpreted as saying that there are not very significant potential risks and dangers of disruptive conduct within the workplace. In fact, this is precisely what makes it so difficult to perform fitness for duty evaluations for disruptive professionals: though such healthcare providers may not be impaired personally, the effects of their behaviors may (and often do) negatively affect the safety and efficacy of their colleagues performance. So while the disruptive physician may be assessed as being fit, her disruptive behavior may still pose significant problems to the overall functioning of the work environment including compromising patient safety.
June 10, 2013
I just came across a recent article in the AMA’s newsletter, AMedNews.com, about physician (and staff) burnout. Nothing all that new here, but it talks about how overwork and burnout of one member of the treatment team or office staff – – physician or non-physician – – affects the productivity, engagement and satisfaction of others in the office. Many of the physicians and other healthcare workers who come to see me for therapy or coaching suffer from burnout. This tends to be particularly troubling for those professionals who are highly specialized in their training and expertise as they often feel that there are no other options but to continue in their current mode of practice, leaving them to feel trapped. Burnout is relatively easily dealt with once the problem is identified and the professional invests her/his attention and time to the matter of resolving the situation.
July 19, 2012
Though I’ve presented many topics to many audiences over the years, I just put on my first webinar earlier this week. Together with employment lawyer, Laura Rubenstein, we delivered a well-attended webinar entitled, “Dealing with the Disruptive Professional: An Alternative to Termination.”
March 21, 2012
Last week I was invited to be interviewed on a talk radio show hosted by Dr Carol Scott, an ER physician who trained at Hopkins and is interested in the topic of Stress. We discussed disruptive professionals, talking about what the term means, what leads to such situations and how to deal with a disruptive professional you might work with.
You can listen to an archive of the show, but please note that the audio problems Dr Scott was dealing with during the first segment resolved after the first break.
August 16, 2011
Here is a nice audio presentation about dealing with disruptive physicians entitled, “Empowering Physicians to Overcome Disruptive Behavior.” I would have liked for Marty to have commented about what resources are available for people who are confronting disruptive behavior. For example, most hospitals has employee assistance programs, in Maryland administrators can seek guidance from Med Chi, the State’s Medical Society, and of course there are independent consultants like myself who specialize in helping organizations deal with disruptive behavior and help coach the disruptive professional toward more appropriate and productive behavior.
April 14, 2011
Not long ago, the Chicago Tribune ran a controversial article about the how the Illinois Professional Health Program handles confidential information. Their slant on the issue was that the Program was essentially harboring criminals by keeping secrets that could harm the public. Interestingly, several years ago, the Maryland State Board of Physician Quality Assurance (BPQA) was disbanded after being criticized for being “too physician-friendly” and subsequently the Board of Physicians was established with a renewed perspective on their primary mission: to protect the public.
Clearly those working with impaired, distressed and disruptive physicians have struggled with “how confidential” information should be regarding their physician patients. On the one hand we appreciate the need for the public to be warned of potentially dangerous docs. But on the other hand, for our corrective and therapeutic work to have any chances of being effective, our patients (those, so-called, dangerous docs) have to have some assurance that what they discuss with us in remedial coaching, tutoring or therapy has some protection from others’ eyes and ears. There needs to be a delicate balancing act whereby these often-competing needs are fully appreciated, discussed at the start of intervention and are repeatedly revisited by all parties involved. When working in these types of situations, there are essentially two primary clients: the professional in my office and the referring agency (usually a licensing board, professional society, hospital, etc) who at some level represent the interests of the public. When a treating clinician (or program) loses sight of this, problems arise.