by Michael Heitt | Jan 27, 2019 | Disruptive Professionals, Patient safety
A team of social psychologists studied the effect that bedside manner has on patient outcomes. Not surprisingly, patients not only prefer to have a nice doctor who spends a couple extra minutes with them, talks to them as people rather than CPT or RVU numbers, etc.,...
by Michael Heitt | Jan 1, 2019 | Disruptive Professionals, Patient safety
I recently came across this interesting article about physician burnout. It was a nice review of the relevant literature. The authors addressed the obvious issues such as job dissatisfaction, turnover and related financial and career-related issues. They also did a...
by Michael Heitt | Mar 7, 2018 | Coaching, Disruptive Professionals, disruptive students, human behavior, Human Resources, Patient safety, policies and procedures, workplace violence, zero tolerance
A colleague from the University of Maryland/VAMC, Preeti John, MD, and I just published an article in the Journal of Hospital Medicine about disruptive physician behavior. Check it out: Disruptive Physician Behavior: The Importance of Recognition and Intervention and...
by Michael Heitt | Oct 31, 2016 | Disruptive Professionals, human behavior, sex
I was recently interviewed for a Medscape article about maintaining professional boundaries, entitled, When Patients Try to Seduce Doctors. It’s a relatively short piece and, though I was misquoted a little, it has some good information about the doctor-patient...
by Michael Heitt | Oct 8, 2015 | Disruptive Professionals, human behavior
The Washington Post ran an article about a Tel Aviv University study of the effects of physicians’ disruptive behavior on patient safety. As discussed in previous posts, there is a clear link between disruptive behavior among physicians (and other...
by Michael Heitt | Mar 13, 2015 | Coaching, Disruptive Professionals, human behavior
As a psychologist, this is no surprise to me, but medical schools and physicians’ residency training programs are concluding that empathy (understanding the patient’s perspective and effectively communicating that understanding to him or her), in fact,...
