by Michael Heitt | Nov 23, 2011 | Disruptive Professionals, disruptive students, human behavior, Human Resources, Patient safety, policies and procedures, risk assessment, workplace violence
On November 9, 2011, the Joint Commission announced that they will be changing the definition of the term “disruptive behavior.” Specifically, they have noted that disruptive behavior is “behavior or behaviors that undermine a culture of...
by Michael Heitt | Aug 16, 2011 | Coaching, Disruptive Professionals, EAPA
Here is a nice audio presentation about dealing with disruptive physicians entitled, “Empowering Physicians to Overcome Disruptive Behavior.” I would have liked for Marty to have commented about what resources are available for people who are confronting...
by Michael Heitt | May 26, 2011 | Disruptive Professionals, Patient safety, zero tolerance
I just watched an interesting presentation by the American College of Physician Executives on the Causes and Effects of Disruptive Behaviors. It was a nice, short presentation that addressed the prevalence and the impact of disruptive behavior among physicians. ...
by Michael Heitt | May 10, 2011 | Disruptive Professionals, human behavior, Patient safety
The NYT ran a nice Op-Ed piece written by an oncology nurse about the impact of disruptive behavior on her morale, communication and, most importantly, patient safety. Unfortunately this nurse’s experience is not uncommon. I hear similar stories practically...
by Michael Heitt | Apr 19, 2011 | Disruptive Professionals, sexism
The president-elect of the American College of Surgeons stepped down amid controversy over a sexist Valentines Day editorial published touting beneficial effects of semen (and unprotected sex) on women’s moods. Though not directly harmful to any patients, his...