January 27, 2019
A team of social psychologists studied the effect that bedside manner has on patient outcomes. Not surprisingly, patients not only prefer to have a nice doctor who spends a couple extra minutes with them, talks to them as people rather than CPT or RVU numbers, etc., but they actually get better quicker.
In my work with disruptive physicians, I frequently hear that the reason why doctors are gruff (or worse) with their colleagues is because they are looking out for patient care (in contrast to their perception that others on the treatment team are not). These physicians often see significantly more patients than their peers, move faster than others, and talk over people… and they don’t always slow down enough so that their patients feel listened to and understood.
So, perhaps we should all slow down a bit, get our noses out from the screen and pay attention to our patients. It’s good for them.
January 1, 2019
I recently came across this interesting article about physician burnout. It was a nice review of the relevant literature. The authors addressed the obvious issues such as job dissatisfaction, turnover and related financial and career-related issues. They also did a really good job describing the correlation between physician burnout and medical errors (and malpractice claims), something that most burned out doctors often don’t think much about. Somewhat related to this, it seems that patient satisfaction is negatively affected by burnout. Demographically, women are more prone than men to burn out, as are younger physicians.
Burnout is often not addressed until bigger, more damaging problems arise, such as acting out with disruptive behavior. As with most compounding problems, it’s much easier to prevent or successfully treat disruptive behavior when underlying burnout issues are dealt with. I’m available to meet with such physicians and other healthcare professionals. Contact me to schedule an initial consultation.