by Michael Heitt | Mar 7, 2018 | Coaching, Disruptive Professionals, disruptive students, human behavior, Human Resources, Patient safety, policies and procedures, workplace violence, zero tolerance
A colleague from the University of Maryland/VAMC, Preeti John, MD, and I just published an article in the Journal of Hospital Medicine about disruptive physician behavior. Check it out: Disruptive Physician Behavior: The Importance of Recognition and Intervention and...
by Michael Heitt | Oct 8, 2015 | Disruptive Professionals, human behavior
The Washington Post ran an article about a Tel Aviv University study of the effects of physicians’ disruptive behavior on patient safety. As discussed in previous posts, there is a clear link between disruptive behavior among physicians (and other...
by Michael Heitt | Mar 13, 2015 | Coaching, Disruptive Professionals, human behavior
As a psychologist, this is no surprise to me, but medical schools and physicians’ residency training programs are concluding that empathy (understanding the patient’s perspective and effectively communicating that understanding to him or her), in fact,...
by Michael Heitt | Jan 2, 2014 | Coaching, Disruptive Professionals, human behavior, Psychotherapy
I often hear from my patients how busy they, their careers and their lives are. Occasionally, their impatient, abrupt or frankly disruptive behaviors at home or at work are blamed upon simply not having the time to slow down to deal with others more gently or explain...
by Michael Heitt | Sep 24, 2013 | benefits of therapy, Disruptive Professionals, human behavior, policies and procedures, Psychotherapy
My friend and colleague, Mike Plaut, has another paper out (actually it’s still in press) in the Journal of Health Care Law and Policy. Mike’s writing is great – almost conversational – so I always enjoy reading his stuff. In this paper he...